How do I...
If the crime you are reporting is an emergency, call 9-1-1.
If the crime you are reporting is not an emergency, you can call the non-emergency line at 604-525-5411 or attend our Front Counter at 555 Columbia Street, New Westminster, BC.
New Westminster – The New Westminster Police Department will be transitioning all of its non-emergency (NER) call-taking back to E-Comm as of April 15, 2025. E-Comm already provides dispatch and emergency call taking for New Westminster and has also been providing non-emergency service for the department after-hours and on weekends.
In 2023, NWPD staff took over answering non-emergency calls between 8:00 am and 4:00 pm on weekdays, at a time when E-Comm’s non-emergency service levels were much lower than they are today. Since that time, E-Comm has made several improvements to its non-emergency service, including the creation of a dedicated non-emergency call-taking team and the introduction of new technology to improve the caller experience. As a result, E-Comm’s non-emergency service levels have strengthened significantly.
“I’d like to thank the NWPD staff in our Communications Operations Centre for the service they provided the citizens of New Westminster in our time of need,” stated Chief Constable Paul Hyland. “Now that our public safety partners at E-Comm have transformed their service delivery, the time is right to return to E-Comm 9-1-1. We’re confident residents will benefit from their improved system.”
“We’re pleased to build on our strong partnership with the New Westminster Police Department as its transitions non-emergency call-taking back to E-Comm full-time,” says Stephen Thatcher, E-Comm’s Vice President of Operations. “This service will now operate alongside the 24/7 emergency call-taking and dispatch services we continue provide to the city and its police. Our non-emergency service is stronger than it’s been in years, thanks to major improvements—such as a dedicated call-taking team and our new interactive software, which gives callers more options between 7 AM and 9 PM, including wait time estimates, callback requests, and SMS text updates for police file numbers.”
To learn more, visit the E-Comm 9-1-1 website at https://www.ecomm911.ca.
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MEDIA CONTACT PERSON: Hailey Finnigan
EMAIL: communications@nwpolice.org
